ConvergeOne is the preeminent, single-source supplier of cutting edge correspondences and information innovation for business. That implies if it's advanced, we associate our clients to it - from telephone frameworks and equipment to PC systems, application improvement, oversaw arrangements and the sky is the limit from there. What's more, we're 100% energetic with planning, executing, overseeing and supporting our all clients' needs from start to finish, so they can concentrate on what they specialize in.
Along these lines, with regards to joining a group of IT and interchanges innovation masters who are engaged to do what they excel at, your best decision - your #1 decision - is ConvergeOne.
The System Technician gives establishment, fix and upkeep support for all media transmission frameworks. This position must have the option to work with clients and task chiefs to assemble and plan frameworks for field organizations, work with Service Desk on Incident Management Tickets and perform framework support schedules. The System Technician must be knowledgeable in media communications frameworks, for example, IP PBX Equipment, off the rack server stages, Operating Systems and frameworks programming organization. Recognize regions of progress and work with administrations group to archive and update forms building server.
Duties
Performs establishment, changes and support of Avaya IP PBX/VoIP and related gear
Guarantees quality establishment of gear to produce norms
Performs programming and firmware updates to framework processors, framework circuit packs, IP stations, and related gear
Keeps definite records and documentation identified with framework establishment data
Performs upkeep investigation and investigating on Avaya gear and related fringe hardware
Keeps definite records of support tickets, inconvenience goals and documentation identified with upkeep movement
Gives cutover backing and help at whatever point called upon
Gives Tier 2 help to Incident Management ticket goals process
Extra Specific Duties and Responsibilities
Takes part in Emergency accessible if the need arises plan
Screens and reacts to framework alarm and warnings from UC Management Platform
Makes and updates framework execution and scope organization reports
Capabilities
At least five years' involvement with the establishment and support of Telecommunications Systems
At least one years of Avaya PBX framework organization experience
Capacity to work with almost no supervision
Abilities ought to be adequate to be a "Lead Technician"
Great verbal and composed relational abilities
Solid critical thinking, dynamic aptitudes and relational relationship abilities
Capable with Microsoft Word, Outlook, PowerPoint, and Excel
Wanted/Preferred Qualifications:
Four year certification in Computer Sciences, Engineering or Business related field
Avaya Certifications (ACA or ACS)
CCENT as well as solid comprehension of LAN/WAN - Route/Switch innovations and conventions that help VoIP
MCSA as well as identical involvement in Microsoft Server supporting application conveyance
Capacity to deal with various needs and requests in a quick paced condition. This activity works in an expert office condition. This job routinely utilizes standard office gear, for example, PCs, telephones, printers, file organizers and fax machines.
Physical EnvironmentPhysical requests depicted here are illustrative of those that must be met by a colleague to effectively play out the fundamental elements of this activity. Sensible housing might be made to empower people with handicaps to play out the basic elements of this activity.
Different Duties/Changes This set of working responsibilities isn't intended to cover or contain a thorough posting everything being equal, obligations or exercises that are expected of a colleague for this activity. Obligations, duties and exercises may change whenever with or without notice. Anytime, the basic capacities and essential obligations related with this position will be the head, major or most significant obligations, duties and exercises that the representative is required to proceed as decided and coordinated by ConvergeOne.
EEO Statement ConvergeOne gives equivalent work openings (EEO) to all colleagues and candidates for business openings. Every certified candidate will get thought for work, and all colleagues will be treated concerning their business, regardless of race, shading, religion, sex, national root, age, sexual direction, sex character, handicap or veteran status. For additional subtleties please see the Equal Employment Opportunity Posters gave by OFCCP.
The System Technician gives establishment, fix and upkeep support for all media transmission frameworks. This position must have the option to work with clients and venture administrators to construct and get ready frameworks for field arrangements, work with Service Desk on Incident Management Tickets and perform framework upkeep schedules. The System Technician must be knowledgeable in broadcast communications frameworks, for example, IP PBX Equipment, off the rack server stages, Operating Systems and frameworks programming organization. Recognize regions of progress and work with administrations group to report and update forms.
Along these lines, with regards to joining a group of IT and interchanges innovation masters who are engaged to do what they excel at, your best decision - your #1 decision - is ConvergeOne.
The System Technician gives establishment, fix and upkeep support for all media transmission frameworks. This position must have the option to work with clients and task chiefs to assemble and plan frameworks for field organizations, work with Service Desk on Incident Management Tickets and perform framework support schedules. The System Technician must be knowledgeable in media communications frameworks, for example, IP PBX Equipment, off the rack server stages, Operating Systems and frameworks programming organization. Recognize regions of progress and work with administrations group to archive and update forms building server.
Duties
Performs establishment, changes and support of Avaya IP PBX/VoIP and related gear
Guarantees quality establishment of gear to produce norms
Performs programming and firmware updates to framework processors, framework circuit packs, IP stations, and related gear
Keeps definite records and documentation identified with framework establishment data
Performs upkeep investigation and investigating on Avaya gear and related fringe hardware
Keeps definite records of support tickets, inconvenience goals and documentation identified with upkeep movement
Gives cutover backing and help at whatever point called upon
Gives Tier 2 help to Incident Management ticket goals process
Extra Specific Duties and Responsibilities
Takes part in Emergency accessible if the need arises plan
Screens and reacts to framework alarm and warnings from UC Management Platform
Makes and updates framework execution and scope organization reports
Capabilities
At least five years' involvement with the establishment and support of Telecommunications Systems
At least one years of Avaya PBX framework organization experience
Capacity to work with almost no supervision
Abilities ought to be adequate to be a "Lead Technician"
Great verbal and composed relational abilities
Solid critical thinking, dynamic aptitudes and relational relationship abilities
Capable with Microsoft Word, Outlook, PowerPoint, and Excel
Wanted/Preferred Qualifications:
Four year certification in Computer Sciences, Engineering or Business related field
Avaya Certifications (ACA or ACS)
CCENT as well as solid comprehension of LAN/WAN - Route/Switch innovations and conventions that help VoIP
MCSA as well as identical involvement in Microsoft Server supporting application conveyance
Capacity to deal with various needs and requests in a quick paced condition. This activity works in an expert office condition. This job routinely utilizes standard office gear, for example, PCs, telephones, printers, file organizers and fax machines.
Physical EnvironmentPhysical requests depicted here are illustrative of those that must be met by a colleague to effectively play out the fundamental elements of this activity. Sensible housing might be made to empower people with handicaps to play out the basic elements of this activity.
Different Duties/Changes This set of working responsibilities isn't intended to cover or contain a thorough posting everything being equal, obligations or exercises that are expected of a colleague for this activity. Obligations, duties and exercises may change whenever with or without notice. Anytime, the basic capacities and essential obligations related with this position will be the head, major or most significant obligations, duties and exercises that the representative is required to proceed as decided and coordinated by ConvergeOne.
EEO Statement ConvergeOne gives equivalent work openings (EEO) to all colleagues and candidates for business openings. Every certified candidate will get thought for work, and all colleagues will be treated concerning their business, regardless of race, shading, religion, sex, national root, age, sexual direction, sex character, handicap or veteran status. For additional subtleties please see the Equal Employment Opportunity Posters gave by OFCCP.
The System Technician gives establishment, fix and upkeep support for all media transmission frameworks. This position must have the option to work with clients and venture administrators to construct and get ready frameworks for field arrangements, work with Service Desk on Incident Management Tickets and perform framework upkeep schedules. The System Technician must be knowledgeable in broadcast communications frameworks, for example, IP PBX Equipment, off the rack server stages, Operating Systems and frameworks programming organization. Recognize regions of progress and work with administrations group to report and update forms.
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