Work zone Support Supervisor

Position Summary: call system definition

Answering toward the North AmericanSite Technology Director, this position has overall responsibility regarding their assignedcenters' IT Operations and Management exercises and cycles required todeliver high assistance levels to both inside and outside clients, optimizingthe cost and driving IT Service Excellence work an area engineer foreseen course of action of commitments. 

Key Responsibilities 

Deals with the desktopdeployment, flourishing checks and business and improvement activities' day-to-dayactivities 

Take overallresponsibility for Incidents and Service Requests that will affect sitetechnology; Coordinate and partner with Site IT assets for problemresolution during high-reality advancement association obstacles and blackouts 

Control stakeholdercommitment and correspondences subject to the bearing gave by immediatemanager; Liaises with distinguishing strength unit movement to perceive potential territories ofinnovation, improvement and mechanization 

Keep up consistence ofcompany rules in regions of design approach, explicit documentation,hardware and programming establishment, Corporate Computer Security Policies andother administrative consistence necessities 

Sufficiently managestraining on new or changed cycles and association portfolios 

Guarantees consistence ofall Scorecard Metrics as it identifies with execution audits; additionally,completes the entirety of their accomplices execution assessments as required 

Guarantees all get-together membershave clearly depicted positions and needs; consider accomplices reliable foractions occurring because of nature of work

Cisco voice Certification

 Expanding Demand for Trained Voice also, Collaboration Professionals For some organizations today, expanding business execution by expanding coordinated effort between representatives, clients, also, providers is a definitive objective. Executing and keeping an innovation arrangement around this objective can be overwhelming. Organizations that do effectively execute a arrangement, in any case, not just increment cooperation between these gatherings yet can likewise diminish costs. Cisco is in a novel situation to offer both the items that tackle these business coordinated effort difficulties and preparing also, affirmations for people who configuration, introduce, and keep up these arrangements. Cisco Voice and Collaboration confirmation programs prepare and ensure people on industryleading cooperation items and best practices just as extending employment opportunity job based educational programs for all levels of your IT staff. Voice and brought together interchanges engineers in the commercial center today comprehend the arrangements and need for connecting your plan of action to a voice and joint effort approach. Cisco voice and bound together correspondences engineers, specifically, have certifiable plan, execution, and investigating abilities. Having an expertly prepared IT staff that can actualize also, keep a voice and brought together interchanges arrangement that is not difficult to utilize and gives a consistent client experience is a upper hand for your association in that it increments worker efficiency and empowers development. 

Occupation Ready Practical Skills 

The Cisco CCNA® Voice, CCNP® Voice, and CCIE® Voice confirmation programs are useful, applicable, and work prepared affirmation educational plans adjusted intimately with the particular assignments expected of sought after voice experts. Cisco figures it out that these experts should progressively zero in on plan, arrangement, and backing obligations as the specialized advisor or gadget expert on a coordinated effort group. The Cisco Voice program intends to propel the abilities of voice and brought together correspondences experts, for example, voice managers, engineers, and different specialists, utilizing the most recent Cisco applications, gear, and gadgets. Voice and Unified Communications Best Practices The CCNA Voice, CCNP Voice, and CCIE Voice programs construct and approve essential through cutting edge information on the abilities needed to configuration, arrange, also, engineer voice and coordinated effort arrangements utilizing the most recent Cisco voice and coordinated effort items and innovations. The educational programs stresses true best rehearses through labs and course materials utilizing the highlights of Cisco Unified Communications Manager, Cisco Brought together Communications Manager Express, Cisco Unity Association, Cisco Jabber, Cisco WebEx, WebEx Social. 

also, Cisco Contact Center Express.

voice engineer expected set of responsibilities

Expected set of responsibilities 

The Sr. Voice Engineer will liable for driving system and conveyance of complex Voice and Trader Voice projects. Mindful to lead work exertion for continuous basic tasks in regions of Voice recording and Unified Communications. This individual will be working intimately with other specialized subject matter experts and draftsmen, just as security and consistence, organization and creation the executives experts answerable for conveyance of a safe, consistent and stable undertaking UC stage. Overseeing complex ventures inside organization administration endorsement and guaranteeing effective usage. 

Obligations/Duties: 

This individual will be answerable for usage and arrangements conveyance of Unified Communications items and upgrades dependent on current creation voice engineer job description organizations for Voice over IP and Trader Voice framework 

Give VoIP and Trader Voice administrations uphold at a mid to cutting edge level to the undertaking 

Perform mid to cutting edge level Cisco UC organization, execution and investigating of CUCM, CUC, Meeting Place, UCCX, CUPS, CUBE, CER, CVP, Jabber, Gateways MGCP, H323, SIP, CTI combination to exchanging stages, dialers, call recorders and work area stages, and supporting framework 

Give Planning, Design and Implementation all through the introduce Lifecycle, including application and equipment overhauls, and arrangement streamlining 

Audit and plan framework designs and voice prerequisites for NICE Recording framework for Call Manager and IPC organizations 

Work intimately with the chose Voice Recording seller, (NICE/Cybertech) to survey framework particulars and the related agreements 

Give and keep up design documentation of media communications framework and making handover documentation to Service Operations 

Investigate network/VOIP issues, alluding to merchants or experts as fitting 

Answerable for executing and keeping up all parts of the VOIP network foundation (for example Cabling-Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security) 

Take an interest in multi-discipline configuration groups to give arrangements and scope quantification of gear and VOIP organization 

Give Tier 3 Team acceleration and interface w/Vendors to determine all issues varying 

Execute strategic designs to meet tight timetables and to guarantee insignificant interruption to the Customer climate giving World Class Customer Service to inside and outside clients 

Give VoIP and organization occurrence and issue the board 

Help with improvement of documentation for principles necessities inside the office 

Give exact, clear, brief documentation and help to Service Operations 

Audit and guarantee exact frameworks documentation is kept up over the span of the undertaking 

Magnificent cooperative person with capacity to arrange and help out others and give junior Team part coaching 

CUCM incorporation with Microsoft Lync, and IPC frameworks 

Host project meeting with key work force to survey project progress, distribute status covers a planned premise

NovelVox Agent Desktop for Cisco Call Manager

CTI Cisco Call manager improves your agent’s efficiency by empowering with customer information and easier call management on one desktop screen.

Unified view of customer information to offer personalized experience call system definition.

Seamless integration of 3rd party application to save agents from screen switching

Pre-built gadgets such as Knowledge Base, agent script for improved agent efficiency

Optimized and industry-specific interface for improved AHT & FCR

Cisco call center manager has instant login via an extension number

NovelVox Agent Desktop for Cisco Call Manager

NovelVox CTI Connector for CUCM

Offer improved customer experience by enabling agents to offer an instant and personalized solution by embedding CTI for CUCM in the CRM application. Also, the agent phonebook within the connector empowers the agents to handle calls efficiently.

Screen pop customer information to offer personalized experience even before the call is answered

Cisco call manager CTI offers Global/Company/Agent Phonebook to better inter-team communication

Click to dial that converts numbers into clickable links to avoid manual dialing

Smart dialing to configure prefix and suffix to dial out irrespective of country or area code of agent & caller.

Contactless, QR code, biometrics How will we pay in the future?

A professional trade fair on “trust-based” technologies, took place. There, we heard about open banking, PSD2 – which isn’t a games console but the acronym of a European directive which aims to open up payments -, security protocols and identification. We also heard about connected objects, virtual and augmented reality, biometrics and connected stores. Visitors came from different sectors : banking, insurance, automotive, energy, business… One of the events underlying questions caught our attention: how will we pay in the future?

In the West, there is nothing new: at the moment, the major concern is the (rather successful) launch of contactless payments which French people are increasingly using. In 2018, there were 2 billion transactions compared to 1.2 billion the previous year.  And forecasts indicate there will be over 3 billion transactions in 2020. Success wasn’t guaranteed as this “new” technology was launched ten years ago

Pay your AI

One could also evoke the buzz surrounding the delicate matter of artificial intelligence. For Sam Murrant, an analyst at Global Data, “unlike the hype around cryptocurrency and mobile payments, the big players are putting their money where their mouths are. Not only is AI the talking point of the day: it is also a change that is actually happening in the market.”

Sam Murrant highlighted how Amazon had created a “naturalistic approach” of the payment experience with its Amazon Payments service. In other words, it created a more fluid experience. Amazon is aspiring to a boom in vocal assistants. The payment process would then go through conversation and a conversation needs to flow as much as possible. The Mastercard company is focusing on AI to reinforce its fraud detection system and believes that over time, we will be able to replace classic authentication via password by practically invisible authentication, based on the user’s behaviour.

“ We are working on behavioral biometrics. The way you tap your screen, the speed at which you type and how you tilt the screen of your smartphone”

Moreover, on the TV channel LCI, Olivier Gabrielli, the Head of Innovation and Digital Payments at MasterCard France explained that they are working on “behavioral biometrics. The way you tap your screen, the speed at which you type and how you tilt the screen of your smartphone: all these elements put together make it possible to know whether you or someone else is using your phone.” Few Trustech participants would dare to claim that this means that every single physical support will disappear.

And indeed, when one knows that FaceID, Apple’s facial recognition system; has been tricked by a fake 3D head in the past (or the invention of an anti-iPhone X mask), one can well believe that good old bank cards still have bright days ahead.

From numerical to digital

And Michael Gardiner, Chief Executive Officer at Tactilis, agrees. “The death of the bank card has been predicted for years”, he boasted whilst presenting his solution. This solution consists of a “physical” card with an integrated biometric fingerprint reader – the user is therefore identified by their finger – which enables a contactless payment that is more effective than a classic payment. The director pointed out another advantage: added security. Michael Gardiner highlighted that card and pin thefts are still frequent today. With the solution he is offering, the digital print is recorded within the card itself:  “ We can avoid fraud. And if you lose your card, no-one else will be able to use it voice engineer.

Monitor Cisco IP Phones Using Real Time Call Manager Tracking Tool (RTMT)

This document describes you, how to check phone information like active and inactive charging phone names, directory numbers, version number, login user id and other RTMT information.

Preconditions call system definition

Required conditions

No specific specification is required for this document.

Components used

The information in this document is based on the following software versions:

CUCM version: 11.0

RTMT version: 11.0

Windows 10 operating system

The information in this document was created from devices in a specific lab environment. All devices used in this document started with a cleared (default) configuration. If your network is operational, make sure that you understand the potential effect of any command.

General informations

This document helps the adiministrator of Whan would like to know the firmware used by the phones, or if the adiminstrator wants to know if the phones were updating to the latest firmware or not or if wants to know the status of the phone if the update lacked / success. Also, if they weants to know the phone registration status after updates or major changes.

Procedure

Log in to the RTMT Real-Time Tracking Tool Administration Guide (click document for installation assistance) Cisco Unified, Release 10.0 (1)

Navigate to Voice / Video> Device> Device Search> Search> Device Open Phone .

Choose the phones you want to monitor based on the registration status, and click Next.

Then choose the phone based on the phone firmware download status. For example, in order to get the list of phones, next to which the firmware download status failed click etc. continue.

Choose phone by phone protocol and based on device model. For example, if you want to monitor Model 7975 SIP phones. Choose the option and click next to continue.

Choose phones starts with MAC or numbers starts with number or phones with IP address range. For example phone MACs starts with SEP0A6BE993 *, or numbers 646471 * or range 10.1.1. * IP and click next to continue.

Now you have the option to choose which fields you would like to display like phone MAC address, phone active load, idle load, phone number etc.

Cisco: former engineer accesses network and blocks 16,000 Webex accounts

Several million damages for Cisco

The 30-year-old engineer resigned in April 2018, but chose to access Cisco's Amazon Web Services (AWS) environment about five months after leaving the company to deploy code that removed 456 virtual machines (VM).

On September 24, 2018, the code was launched from the engineer's Google Cloud Project account, wiping out VMs. As a result of this action, over 16,000 Webex Teams accounts were disabled for two weeks.

According to US prosecutors, the action cost Cisco $ 1.4 million in additional labor time to restore and repair damage to the system. In addition, there is reimbursement of approximately $ 1 million to customers affected by these network problems voice engineer.

The US Department of Justice specifies that he "admitted to having acted irresponsibly in deploying the code, and to have consciously ignored the substantial risk that his conduct could harm Cisco".

It appears that no customer data has been compromised.

Partnership with law enforcement

The engineer was formally charged on July 13, 2020 and is currently out on bail. Sudhish Kasaba Ramesh faces up to five years in prison, and a fine of up to $ 250,000. The sentence was set for December 9, 2020.

Cisco said additional warranties were in place and the company dealt with the damage as quickly as possible.

"We have brought this matter directly to the attention of law enforcement and we appreciate their partnership in bringing this person to justice," notes Cisco. “We are convinced that the processes put in place can prevent this from happening again."

In the news, as a reminder, Cisco acquired BabbleLabs last week , with the objective of improving the sound environment in its teleconferencing tools, and in particular Webex meetings, at a time when remote work has become essential to many businesses.

Cisco Unified Communications IP Telephony Technical Information Site

This data site depicts the Cisco Unified Communications IP communication framework, the Cisco IP answer for incorporating information, voice, and video traffic over united organizations. The Cisco Unified Communications IP communication framework sets the world norm for rich-media IP organizing. 

This site contains framework documentation that is introduced in the organization lifecycle measure: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO is a Cisco approach that characterizes the ceaseless lifecycle of administrations needed by the client. 

Each piece of the cisco ip telephony organization lifecycle measure has a tab at the highest point of the page. At the point when you click a tab, the list of chapters (TOC) on the left route board changes to show just the TOC for that tab. The initial page on every tab portrays what is shrouded in that stage. You can likewise utilize the file interface at the lower part of each TOC. To get familiar with how to explore through this site, see Using This Information System. 

Crowd 

This specialized data site is intended for individuals who are executing Cisco Unified Communications IP communication frameworks: 

•Cisco accomplices 

•Cisco framework engineers (SEs) 

•Cisco Technical Assistance Center (TAC) engineers 

•Cisco clients, particularly chiefs, network creators, and activities staff 

The Critical Path to Successful Deployment 

The PPDIOO cycle is the basic way to dispatch and finish an effective client sending, from the solicitation for data (RFI) proposition to fruitful preparing of activities staff. The Cisco Unified Communications framework documentation is intended to be utilized alongside the PPDIOO strategy. Every tab on the web interface contains a total errand stream for each period of the PPDIOO cycle. what sort of substance you will discover on each cycle tab. 

Stage Get ready and Plan 

Utilizing evaluative and arranging instruments, framework engineers help accomplices and clients locate the best answers for their business needs. Further arranging proceeds with the requirements investigation with the objective of creating a significant level venture plan and the underlying site review. 

Key Content: System depiction, Release Matrix, market portrayals, arranging establishments and updates 

Plan 

Utilizing the checked client prerequisites, the plan group makes the nitty gritty plan, which incorporates the gear list, network charts, and traffic streams. 

Key Content: Sample arrangement models, test call streams, framework test results 

Actualize 

Utilizing the site necessities recognized in the point by point plan, the usage group plays out a definite site overview is performed to set up the site for establishment. Hardware is requested, stocked, and organized. The usage group utilizes the point by point configuration to introduce and design gear. A nitty gritty test plan is created and executed to decide if the organization is prepared for use. 

Key Content: Installation rules, test setups, prologue to investigating procedure 

Work 

Progressing tasks incorporate overseeing and observing segments, performing routine upkeep, overseeing updates, and overseeing execution and administration level arrangements (SLA). 

Key Content: Call load test results, tried call streams, investigating normal issues, recuperation systems 

Advance 

Advancement covers post establishment benefits that are not under a support contract including, but rather not restricted to, execution reviews, equipment and programming overhauls, and applications improvement. 

Key Content: Upgrade methodology 

Asset Library 

Key Content: System discharge documentation, SRNDs, network geography assets, requesting guides, part documentation, design order records, framework test results, connections to related documentation and devices, end-of-offer and end-of-life items, Cisco Unified Communications framework demo, Cisco Unified Workspace Licensing, DocWiki.

Configuring network equipment Cisco, Ubiqiti

An experienced network engineer offers services for the design, implementation and maintenance of PD networks: voice engineer job description

My skills:

configuring routers 8xx, 18 / 19xx, 28 / 29xx, 38 / 39xx, 72xxVXR, ASR1001, switches 29XX, 35xx, 3650, 3850, 4500x, 4510R- E, Cisco ASA 5505, 5510-x, 5525-x, working with ASA via CLI and ASDM, experience in configuring Cisco wi-fi, in particular WLC2504;

- configuring DHCP, DNS, NAT, VRRP, HSRP, VSS services on network equipment;

- configuration of CCME voice services on equipment 28xx, 38xx;

- configuration of network equipment Ubiqiti- EdgeRouter, EdgeSwitch.

- VLAN, TRUNK setting;

- configuring firewalls Cisco ASA;

- unification of several offices into a single secure network;

- setting up a wireless WiFi network;

- Internet connection reservation;

- Configuring routing EIGRP, OSPF, BGP;

- network design, equipment selection, purchase assistance;

- maintenance of the network, development of the network, increasing the reliability of its work;

- network monitoring (channel load schedules, failure notification);

- interaction with RIPE;

The cost of work is negotiable.

voice engineer anticipated arrangement of obligations

An energizing Voice Engineer (Collaboration) open position has opened up at a US-based IT administrations organization that has set up its back office in the Philippines. As Collaboration Engineer, you are required to offer level 3 help to the's organization foundation. 

About the Voice Engineer (Collaboration) Role: 

As Voice Engineer (Collaboration), you are required to offer level 3 help to the's organization foundation.

Key Responsibilities: 

Offer help, observing and upkeep of the's organization foundation 

Master in investigating level 3 issues, and voice engineer job description give reports on Cisco advances (organization and UCS) 

Facilitate with inside partners and SME in giving organization arrangements in agreement to the organization rules 

To prevail in this job, you should have at any rate five years of involvement with voice designing with skill in Cisco UCS and its different devices. 

Key Requirements: 

Four year college education in PC designing, or other IT-related course 

CCNA/CCNP is exceptionally attractive 

At any rate five years of involvement with voice organization or coordinated effort designing 

Master in the accompanying advances: Cisco advances, UCS 

Experience supporting a worldwide oversaw administrations or undertaking climate 

This US-based IT organization has been serving Fortune 500 organizations in their computerized change venture in cloud and foundation by giving vital plans and the executives to scale up their organizations. 

On the off chance that you are an energetic cooperation engineer with demonstrated specialized skill in said advances, this Voice Engineer (Collaboration) job is for you. 

Apply for this chance or send your most refreshed CV to Lenille.Migraso@RobertWalters.com. 

Because of the high volume of uses we are encountering, our group may be in contact with you if your application is shortlisted.

Cisco Certifies IT Pros for Voice

Cisco Systems announced the launch of a new certification program for IT professionals - Cisco Certified Voice Professional (CCVP). The program will meet the increased demand from Cisco Systems customers and partners for experienced network professionals who can install, configure, manage and support IP telephony systems cisco voice engineer.

The CCVP program is designed with the growing role of IT professionals in charge of integrating voice technology into the network infrastructure. CCVP certified professionals will be able to implement scalable and manageable IP telephony solutions.

“To reap the full benefits of converged data, voice and video networks, organizations need network professionals with the right skill set,” said Don Field, director of certification at Cisco Systems. “Receiving a CCVP certification confirms that a professional has a solid foundation of knowledge in using, managing, configuring and troubleshooting IP internetworks.”

CCVP training and exams are part of a comprehensive program that teaches trainees skills in Cisco CallManager call processing systems, Quality of Service (QoS), gateways, gatekeepers, IP phones, voice applications and services based on Cisco routers and Cisco Catalyst switches ... CCVP certification is intended for field engineers, network engineers, systems engineers, and other professionals to install, configure, and support IP telephony, PBX and voicemail solutions.

Applicants should have extensive experience with complex CallManager-based and IP-based enterprise networks. Applicants applying for this certification should be familiar with Cisco QoS features such as queuing, network congestion avoidance, traffic management policies, traffic shaping, and channel efficiency mechanisms to optimize available bandwidth for voice and applications. In addition, candidates will have to demonstrate their knowledge and skills in configuring Cisco IOS Software to manage voice traffic on IP networks using Session Initiation Protocol (SIP), standardized H.323 IP telephony systems, and Media Gateway Control Protocol (MGCP). in Voice-over-IP (VoIP) networks.

Cisco Unified Communications Manager

It is an enterprise-class IP telephony system for handling system calls, which provides not only the functionality of traditional telephony, but also advanced capabilities such as mobility, presence technology, preferred and rich set of conference services. This powerful call handling solution can help with the following issues: cisco voice

Simplification of the voice communication system by replacing PBX and key systems with unified communications, which will significantly reduce costs and significantly simplify setup and maintenance.

Build a productive and feature-rich unified communications system that can help you reduce time and increase productivity.

Increase employee mobility with software that has built-in unified communications capabilities.

Improve collaboration by simplifying instant messaging, phone calls, and video conferencing.

Cisco Unified Communications Manager creates a unified workspace, supports the full range of communications and application benefits with a solution that differentiates:

Highly scalable: Each Cisco Unified Communications Manager cluster can support up to 30,000 users.

Distribution Capability: For improved scalability, redundancy and load balancing.

High Availability: Maintain business continuity and improve interoperability that underpins multiple levels of server redundancy and resiliency.

Cisco offers a wide variety of application and phone call solutions that can help:

Increase Mobility Cisco Unified Mobility keeps you connected no matter where you work.

Facilitate use, full featured Cisco Unified IP Phones.

Simplification of Single Servers.

Cisco Unified Communications Manager Express

With the custom-designed Cisco Unified Communications Manager Express, you get the connectivity features to improve the productivity of everyone.

Cisco Unified Communications Manager Express supports the following features:

Performance. Integration with the Cisco Unified CallConnectors Unified Communications software dashboard improves workforce collaboration, provides presence information (workers can quickly connect with colleagues, knowing in advance if they are available and what type of communication they prefer), and provides instant access to customer data.

Simplicity. Cost-effective integration of voice and video, wireless, and communications capabilities into a single platform, eliminating the need for multiple servers for each application.

Mobility. Forwarding incoming business calls to mobile and home phones based on individual needs.

Video communication. Improved call quality with Cisco Unified Video Advantage, which enables video calling for phone calls.

Efficiency. Streamline operations and lower network maintenance costs by integrating a range of features and applications on Cisco Integrated Services Routers.

Cisco Unified Communications Manager Express Capabilities

Support for up to 240 employees in one office, multiple offices or branch offices

Support for the latest telephony technologies, including Cisco Unified IP Phones and innovative applications that run on them.

Support for dialing four digit extension numbers, even between different offices

Call Forwarding & Find Me Follow Me Groups

Elimination of additional costs for telecommuting when calling other offices

Conferences, call center and customizable voice response systems are also available

Cisco Technologies for Voice over IP

The CVOICE course is designed to prepare professionals whose responsibilities include the deployment and operation of unified communications networks voice engineer job description.

    The CVOICE course examines general issues of building IP-telephony networks and interaction with traditional telephone networks, including the main components of VoIP networks, principles of operation and types of gateways, the concepts of connection steps, the implementation of a dial plan and user rights differentiation, call routing and fax transmission configuration.

    Sign up for the CVOICE course: Cisco technologies for voice over IP and QoS networks (CVOICE) from Cisco, training is conducted at a convenient time in Moscow or regions of Russia.

    The training plan includes studying the settings of DSP resources on Cisco gateways. Digital Signal Processors (DSPs) on gateways can be used not only to convert signals between the traditional telephone network and IP, but also to configure media resources such as conference bridge, transcoder and MTP (Media Termination Point).

    Students will gain an understanding of the different types of signaling that are used in telephone networks. Learn to configure analog ports of voice gateways: fxs, fxo, e & m and configure digital E1 ports to connect to the telephone network using CAS and PRI signaling. The signaling protocols used for voice over IP networks: H.323, SIP and MGCP will be studied.

    To organize interaction with other VoIP networks, the CUBE (Cisco Unified Border Element) settings on Cisco gateways are studied. This component performs the functions of the Session Border Controller - it works with SIP and H32 sessions, proxies them, and also takes on some of the tasks of processing signaling and ensuring call security

    Cisco Voice over IP and QoS (CVOICE) Training includes a section on CUCME (Cisco Unified Communications Manager Express) based on SIP and SCCP. Students will learn the basic features of CUCME and its differences from CUCM (Cisco Unified Communications Manager), learn how to configure switches and routers, to connect IP phones, and make basic settings necessary for deploying CUCME.

    The course examines gateway settings for working with a gatekeeper, which is used in H.323 networks with centralized control, and configuring the gatekeeper itself

    Professionals implementing IP telephony need not only to be able to deploy unified communications solutions, but also to implement settings that ensure quality of service (QoS) (Quality of Service). Students will learn about QoS issues in unified communications networks, explore QoS models, and gain basic QoS implementation skills.

    The course is full of theoretical material and contains a lot of laboratory work on all the topics studied. During the training you will go through 10 laboratory works together with the teacher of the Microtest training center. These assignments will provide students with the practical skills needed to deploy and maintain unified communications networks.

    Thus, specialists trained on the CVOICE course will be able to describe the main components of Cisco unified communications networks, configure Cisco gateways using SIP and H.323 protocols, configure analog and digital ports for Cisco gateways to interact with traditional telephone networks, implement CUCME, configure QoS , deploy H.323 networks using Cisco gatekeepers, configure DSP resources on Cisco gateways, configure CUBE (IP-IP gateways) to interact with other VoIP networks.

CUCM Voice Monitoring and CDR Analysis

Not long after a call finishing, you can get to Call Detail Records (CDRs) and Call Meeting Records (CMRs) for your voice assembles and conferences. Vyopta makes it simple to find CDR information, bunch related records, and parse them to make the information simple to devour and fathom. CDRs can undoubtedly be looked and sifted and blunder codes are clarified for speedy diagnostics. 

Improved Reliability and Performance Management 

With Vyopta, you can undoubtedly screen the status of CUCM distributers and callmanager endorsers. Likewise, get definite investigation and patterns on trunks, including trunk limit by type and gadget utilized. Notwithstanding observing CUCM straightforwardly, Vyopta additionally gives measurements to endpoints enlisted to CUCM. 

Quick to Deploy and Setup 

Vyopta's cloud-based programming conveys in under a day and requires insignificant preparing to begin. In contrast to elective instruments, Vyopta further rearranges arrangement via naturally ingesting credits for enlisted endpoints like Device Pool, User Name and Department, while permitting directors to additionally characterize custom ascribes for significant reports. 

Undertaking Wide Utilization and Adoption Reporting 

Adaptable examination, custom detailing, and business information incorporation make it simple to recognize selection drifts and comprehend your end client needs and use cases. Get definite measurements on telephone and Jabber use across your association. Influence Vyopta examination to keep up consistent perceivability through innovation redesigns and revives, and effectively share reports with key partners.

What is Cisco Unified Contact Center Express (UCCX)?

Cisco Unified Contact Center Express meets the prerequisites of midmarket and corporate branch workplaces or departmental organizations that need simple to-convey, simple to-utilize, protected, virtual, remarkably available, and progressed the board of customer correspondence. 

Cisco Unified Contact Center Express (UCCX) is a "contact focus in a case," giving a client association the board answer for up to 400 specialists that is protected and easy to convey. It is an Automated Call Distribution (ACD) plot dependent on IP that lines and disperses approaching calls proposed for clients (specialists) of Cisco Unified Communications Manager associations. 

Cisco Unified Contact Center Express highlights solid, specialist based assistance, just as completely incorporated self-administration applications, which prompts diminished organization expenses and upgraded customer response by giving a modern and disseminated programmed call wholesaler (ACD), intelligent voice reaction (IVR), reconciliation of PC communication (CTI) and single-worker specialist and work area administrations cisco ipt. 

Brought together CCX offers media (voice, data, and web) client care application climate that upgrades contact focus viability by disentangling business joining, encouraging specialist the executives, improving specialist adaptability, and improving organization facilitating. 

Cisco Unified Contact Center Express assists with ensuring the inbound and outbound voice and email rules for your organization, while client association the executives helps ensure the main conveyance of each contact to the right specialist. 

Most extreme ROI is given for contact focuses when the business rules of your organization can affect the contact place's direct. Cisco Unified Contact Center Express' steering limits encourage arranging and organizing customer contacts in a way that best addresses your organization's issues to ensure that each contact is directed to the right specialist at the right spot the first run through, augmenting the principal call goal. 

Cisco Unified Contact Center Express' directing advances an expansive assortment of steering rationale that can exactly target and specifically course different contact classes, or even recognize singular contacts for customized, organized directing. 

Bound together CCX offers choices for tending to useful regions of different contact places, for example, 

Inbound voice 

Outbound mission 

Specialist email 

Webchat 

Web-based Media mix 

Cutting edge recorded and ongoing reports and dashboards 

To gather guest data and arrange approaching calls, the Unified CCX can be utilized to course calls to specific specialists or even incorporate with Unified IP IVR.

Cisco Unified Communications Manager Architecture

CUCM signals the calling party to initiate ringback, so the user at phone A will hear the ringback tone. CUCM also signals the call to the destination phone, which plays the ringdown tone. Additional information is provided to the phones to indicate the calling and called party name and number. (Phone A will show the destination device name and number, and phone B will show the calling party name and number.)

When the user at phone B accepts the call, CUCM sends a message to the devices letting them know the IPv4 socket (IPv4 address and port number) information in which they should communicate for the duration of the call. The RTP media path opens directly between the two phones.

The Cisco IP Phones require no further communication with CUCM until either phone invokes a feature, such as call transfer, call conferencing, or call termination.

CUCM Hardware, Software, and Clustering

CUCM Release 6.0 is a complete hardware and software solution that works as a network appliance. A network appliance is a closed system that supports only Cisco-authorized applications and utilities. Goals of the appliance model are to simplify the installation and upgrade of the system and to hide the underlying operating system. An appliance-based model makes it possible for an administrator to install, implement, and manage a CUCM server without requiring knowledge of or having access to the underlying operating system.

The CUCM appliance has these features: Cisco call manager

Complete hardware and software solution.

CUCM servers are preinstalled with all software that is required to operate, maintain, secure, and manage a server or cluster of servers (including Cisco Security Agent).

CUCM is also provided as a software-only product, which may be installed on supported Cisco Media Convergence Servers (MCS) or Cisco-approved third-party server platforms.

Appliance operating system provides ease of installation and upgrade, while also providing security and reliability.

You can upgrade CUCM servers while they continue to process calls.

System administration is performed via graphical user interface (GUI), command-line interface (CLI), and through documented APIs for third-party access.

Outputs a variety of management parameters via a published interface to provide information to approved management applications, such as NetIQ Vivinet Manager, HP OpenView, and Integrated Research PROGNOSIS.

Appliance operates with or without keyboard, mouse, and monitor (also known as headed or headless). Third-party access is allowed via documented APIs only.

CUCM supports clustering of servers for the purpose of redundancy and load sharing. Database redundancy is provided by sharing a common database across multiple servers. Call-processing redundancy is achieved through the Call Manager Group setting, in which multiple servers are assigned to a device for the purposes of providing fault tolerance.

Government cybersecurity agency warns of Windows Server exploit

Rare warning from CISA instructs government agencies to patch a vulnerability in a core authentication component of Active Directory from Windows Server 2008 to Windows Server 2019.

An anonymous hooded figure is surrounded by an abstract network of avatars cisco ucm.

The federal government's Cybersecurity and Infrastructure Security Agency (CISA) has issued a rare emergency directive to federal government agencies to roll out a Windows Server patch within days, an indication of the severity of the exploit.

The directive was issued on September 18, and agencies were given four days to apply the security update. It demands that executive agencies take "immediate and emergency action" to patch CVE-2020-1472, issued August 11.

The vulnerability is in Microsoft Windows Netlogon Remote Protocol (MS-NRPC), a core authentication component of Active Directory from Windows Server 2008 to Server 2019. It has been named "Zerologon" because of how it works.

CVE-2020-1472 addresses a critical elevation-of-privilege bug that exists when an attacker uses NRPC to establish a vulnerable secure channel connection to a domain controller, according to Microsoft's bug entry. It could allow an unauthenticated attacker with network access to a domain controller to completely compromise all Active Directory identity services.

Microsoft rated the exploit a 10 on the 1-10 Common Vulnerability Scoring System (CVSS) scale, meaning the most severe of vulnerabilities. The patch is the only way to mitigate this vulnerability, or the affected domain controllers could be removed from the network.

CISA has jurisdiction over government agencies, save for the Department of Defense, which has its own rules. However, CISA strongly urges state and local government agencies, the private sector, and other non-governmental entities to update as soon as possible.

When bug hunters find exploits like this, all parties do a pretty good job of keeping the details quiet until a patch is issued. The problem is that once a patch is issued, the vulnerability becomes available for all to see, and if the patch isn't immediately applied, those machines are at risk.

How to become a desktop support specialist

Desktop support specialist work environment

Desktop support specialists typically provide services to off-site clients. They may do this over the phone by offering support in a call center setting. This work may require long hours, most often at a desk working on a computer.

Support specialists work on a team with others, striving to meet customer satisfaction goals and identifying the best ways to keep calls brief but productive. Desktop support specialists also work closely with others in IT-related positioning within the company. They may handle paperwork, on-site technical support and other tasks for IT supervisors and managers.

Some desktop support specialists also provide on-site support to clients by traveling to their office locations and handling installations and updates in person. In these situations, the specialist must travel for a portion of the job. Installing systems in person may require lifting, bending, reaching and walking.

Desktop support technician job description

The following steps can equip you for a career in this area.

Earn a bachelor’s degree. A Bachelor’s Degree in Computer Science is preferred, though related technical areas are acceptable. Consider completing coursework in a variety of technical systems to diversify your knowledge.

Gain a professional certification. Acquire technical certifications from vendors and other certifying agencies. Seek advanced certification in the programs that you most want to work with. This step may better help you secure employment, advance your career or increase your earning potential.

Gain experience with operating systems. Desktop support specialists should have practical experience working with Windows, Linux and other systems. You can gain this knowledge through your degree program, in a related job or through volunteer opportunities managing technical systems and databases for non-profits.

Show your customer service skills. Work in a ticketing based support system is preferable for those interested in becoming a desktop support specialist. However, any demonstrated experience with customer service is beneficial as it highlights your ability to communicate well with customers and handle problem-solving under pressure.