An urgent question is not it?
How many times have you faced the fact that the work has to be redone for someone else, because it is done very badly or does not meet your expectations?
In such cases, you have to either do everything yourself, or quickly look for an executor who this time will do the job well and quickly, and even within the allotted budget.
According to the statistics that amazed us, which we recently calculated, in 70 cases out of 100 we carry out work on reconfiguring and reworking systems that were previously incorrectly configured or designed . Perhaps we are just very "lucky" in such cases :)
But this "luck" is so constant that over the past few years we have developed a strong understanding that we specialize in fixing errors, imperfections and problems made during the implementation and configuration of network equipment .
Almost all of our current clients once turned to us with a request to help fix something for other contractors, set it up so that everything would work quickly, reliably and safely. Simply put, redo and do well cisco unified.
It happens if it's wrong
calculate equipment power
"Something" that worked like
"provider's communication center"
This set provided two
phone numbers + access
Internet to 50 employees
Talking with clients, we see that the cause of these problems, most often, are: unprofessionalism, irresponsibility, a formal approach on the part of some "integrators". The desire to deliver the project as soon as possible and close the deal is more important than the quality fulfillment of the customer's requirements and wishes.
We would like to express our gratitude and acknowledge the skill of StorNet LLC network engineers who helped us configure the Cisco 2921 voice gateway and deploy IP telephony . At the same time, all the work carried out on the operating equipment was carried out in such a way that it did not cause downtime or failures in the operation of telephony or the company's information system!
Altera Capital team
Here is one case that happened to one of our clients.
The Moscow representative office of one airline decided to make modern IP telephony based on Cisco equipment in its office. The plans were to organize a queue of incoming calls, a voice menu, receive statistics on calls and implement other things necessary for business.
We drew up a preliminary specification and, based on the results of a promptly held tender, a supplier was identified, who also took over the supply and configuration of the equipment.
After the conclusion of the contract and prepayment, the first strange question arose from the supplier - the supplier suggested replacing some equipment according to the specification with a similar one, since the specified in the specification allegedly "is not supplied to Russia . " The client agreed to this, since the project had to be done promptly, and analogues had to arrive faster.
When the equipment had already been mounted, configured and the day came for the delivery of the results to the customer, unexpected surprises began to appear :
- the call queue did not work as expected by the client, and the incoming call came simultaneously to all operators.
- analog lines sometimes hung up and it was impossible to dial through them from the city or to the city
- found that it is impossible to dial the extension number of the subscriber in tone mode during the greeting in order to immediately connect with the desired subscriber
- Incoming calls sometimes went nowhere at all. The client hears a dial tone, patiently waits for an answer, and not a single telephone rings in the office.
- and other unpleasant moments.
Seeing such problems, the client asked the contractor to fix all this mess. To which I received very interesting answers :
- on this equipment it is impossible to implement the queue of incoming calls and you will need to buy something in addition and tweak it for separate money;
- the reason for the lines hanging up is the problems of the telephone provider, solve the problem with them yourself and we have everything set up correctly;
- calls going nowhere are also a problem of the provider, since monitoring was started on the equipment and no calls are received at this time.
In a similar spirit, responsibility for other imperfections was shifted onto someone else , and at the same time it was very convincing and justified (of course, for those who do not understand what it is about).
The airline's employees are an absolute professional in their field, but they absolutely do not understand the technical terms, features and technical capabilities of network equipment. Of course, it was hard for them to argue against the supplier's “well-grounded justifications”. At the same time, people understood that having paid a lot of money for equipment and work, as a result, they received some kind of semi-finished product, which did not improve the quality of the company's work with customers, but quite the contrary, became a serious problem .
The full picture became clear about two months after the completion of the work . Employees noticed that they began to lose a lot of calls , while customers simply could not get through to the office for information or book tickets. A lot of negativity began to flow from the airline's customers about the quality of their work, complaints that they were waiting on the line for 15-20 minutes . But receiving calls was one of the important business processes in the company.
As a result, the client turned to us with a request to help eliminate these problems and configure the system the way the company's business needs.
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