Monitor Cisco IP Phones Using Real Time Call Manager Tracking Tool (RTMT)

This document describes you, how to check phone information like active and inactive charging phone names, directory numbers, version number, login user id and other RTMT information.

Preconditions call system definition

Required conditions

No specific specification is required for this document.

Components used

The information in this document is based on the following software versions:

CUCM version: 11.0

RTMT version: 11.0

Windows 10 operating system

The information in this document was created from devices in a specific lab environment. All devices used in this document started with a cleared (default) configuration. If your network is operational, make sure that you understand the potential effect of any command.

General informations

This document helps the adiministrator of Whan would like to know the firmware used by the phones, or if the adiminstrator wants to know if the phones were updating to the latest firmware or not or if wants to know the status of the phone if the update lacked / success. Also, if they weants to know the phone registration status after updates or major changes.

Procedure

Log in to the RTMT Real-Time Tracking Tool Administration Guide (click document for installation assistance) Cisco Unified, Release 10.0 (1)

Navigate to Voice / Video> Device> Device Search> Search> Device Open Phone .

Choose the phones you want to monitor based on the registration status, and click Next.

Then choose the phone based on the phone firmware download status. For example, in order to get the list of phones, next to which the firmware download status failed click etc. continue.

Choose phone by phone protocol and based on device model. For example, if you want to monitor Model 7975 SIP phones. Choose the option and click next to continue.

Choose phones starts with MAC or numbers starts with number or phones with IP address range. For example phone MACs starts with SEP0A6BE993 *, or numbers 646471 * or range 10.1.1. * IP and click next to continue.

Now you have the option to choose which fields you would like to display like phone MAC address, phone active load, idle load, phone number etc.